Appointment Coordinator

St. Albert Dodge is one of the region's best dealerships, serving the St. Albert and surrounding community in Alberta for many years. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

A Service Appointment Coordinator is the Service Departments first point of contact with customers and possess excellent communication and multitasking skills, and a positive attitude. They are highly motivated and responsible for effectively creating appointments for our service department.

Job Duties:

• Ensure all service department telephone calls are answered promptly, courteously and professionally directing to appropriate team members.
• Book and Confirm Service Appointments
• Take credit card & cash payments, as well as receipt them.
• Coordinate Service Department appointment schedule.
• Perform outgoing calls to book special order parts or recall part installation
• Greet walk-in customers and assist them as required.
• Call customers for oil change and general maintenance reminders.
• Maintain an organized work space. Data entry as required.
• Ensuring the service waiting area is clean, as well as the coffee bar (clean and stocked).
• General filing as required.
• Must maintain a professional appearance.
• Must follow all company safety policies and procedures.
• Additional duties as required.

Successful Candidates Possess:

• 1-3 years relevant experience
• Basic knowledge of vehicles and associated parts
• Professional phone etiquette
• Good organizational skills
• Outgoing, friendly personality
• Problem solving skills
• Effective verbal and listening communication skills
• Strong computer skills
• Ability to multi-task and have effective time management skills
• CDK/ADP experience an asset
• Must be willing to submit a background check prior to employment

Why Work for Us:

• Positive culture and fun atmosphere
• Medical, Dental and Group Insurance Plan
• Team Pricing on Vehicles, Parts and Service
• Competitive Compensation
• Strong Advancement and Career Development Opportunities
• Culture of Coaching and Mentoring

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!