Digital Engagement Specialist

Are you a social media whiz with a passion for eye-catching design and scroll-stopping content? Do you love bringing brands to life through stunning visuals, engaging videos, and strategic storytelling? If so, we want YOU on our team!

As our Social Media & Content Creator, you’ll be the mastermind behind our online presence, crafting content that captivates, converts, and connects with our audience. From designing high-impact graphics to shooting and editing dynamic videos, you’ll play a key role in shaping our brand’s digital voice.

Full or Part time hours depending on the candidate!

Primary Responsibilities:

• Acting as a member of the Customer Service Team by monitoring all External Affairs social media pages, platforms, and programs and performing required follow-ups and digital communications.
• Preparing content for social media.
• Editing before and after images for our platforms.
• Monitoring, responding, and engaging on social media channels and External Affairs text messaging platforms.
• Utilizing creativity in the workplace to develop new content for social media updates, campaigns, and programs.
• Staying up-to-date with current culture, fashion, competitors, influencers, industry, and social media trends and incorporating this information into our communication strategies.
• Assisting with compiling social monitoring reports and documentation as required.
• Completing online community management activities: respond to customer questions, concerns, feedback, and reviews, remove comments and spam that violate our community page guidelines.
• Actively monitoring social media based conversations via CRM tools and reporting feedback to appropriate departments.
• Reporting to and working closely with the Marketing Director.

Desired Qualifications:

• Degree or certificate in Marketing, Communications, Public Relations, or a related discipline to the role from post-secondary education.
• Strong customer service and written communication skills.
• Strong knowledge of social media platforms including Facebook and Instagram, and using social media tools for business.
• A high level of knowledge and comfort utilizing Word processing applications, Google Suite, and the ability to adapt to new programs in the workplace.
• Experience with digital photography and photo editing software is an asset.
• Experience with video production is an asset.
• Strong multi-tasking, organizational, and critical thinking skills with the ability to work in an ever-evolving, fast-paced environment complemented by the

What’s In It For You:

• Competitive pay and in-house benefits!
• A Lively Culture – Because we offer so many interesting services, there are lots of different roles working together to make it all happen, which makes for a fun, diverse group of people!
• Vacation Time – flexible vacation time to meet your individual needs.
• Training & Development – We’re industry leaders when it comes to wellness and aesthetic medicine and we want to pass that along to you!
• Opportunity for Growth – You’ve got BIG career goals, right? We love that! Let us help you reach them as you grow your skillset with business, sales, and marketing!

Job Types: Full-time, Part-time

Pay: $18.00-$25.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• On-site parking
• Store discount
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (preferred)
• Digital marketing: 1 year (preferred)

Language:

• English (required)

Work Location: In person