Emergency Services Dispatcher
Full job description
Cultivate your Career
As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 70,000 residents with high-quality programs and services and are proud to contribute to making St. Albert one of the best places to live in Canada.
The Opportunity
Specifically, the Dispatcher will:
- Call answer and dispatch;
- Process emergency requests;
- Dispatch equipment and personnel as per operational guidelines, while adhering to emergency fire and medical protocols;
- Enter incident data in a records management system;
- Liaise with RCMP, Alberta Environment, Central Communications Centre (AHS), Mutual Aid Partners, Utilities, Public Works, STARS or other support agencies, as requested;
- Alert and dispatch external response agencies;
- Ensure proper operation of E-911 phones, and voice playback recorder;
- Issue Dangerous Goods Permits;
- Monitor Environment Canada weather and provide Citywide alerts and notifications;
- Monitor the Regional Ambulance Diversion computer;
- And console effectively and efficiently.
Qualifications
- High School Diploma, or equivalent.
- Valid Emergency Fire Dispatch Certification.
- Valid Basic Cardiac Life Support (CPR) Certification.
- Ability to communicate effectively with others, in person, on the telephone, or on the radio.
- Ability to type accurately and efficiently.
- Advanced computer skills.
- Knowledge of the City’s Municipal Emergency Plan and other emergency protocols is an asset.
- Knowledge and experience working with FDM is an asset.
- Valid Registration with the National Academy of Emergency Dispatchers as an Emergency Fire Dispatcher is an asset.
Hours of Work
This position requires flexibility to accommodate day, evening, and weekend shifts, up to 42 hours per week.
Shifts are ten (10) hour day shifts and fourteen (14) hour night shifts.
Compensation
Probationary Rate: $33.36 per hour.
The position is part of an employee group that is represented by the International Association of Fire Fighters Local 2130.
Application Information
- Please upload a cover letter and a resume when applying for this opportunity. These will need to be uploaded as two separate documents.
- Please note that the City conducts most interviews via video conference and will provide a link and instructions to applicants selected for an interview.
- Applications will be accepted until 10:00 p.m. (Mountain Time) on the closing date.
Closing Statement
We sincerely appreciate the interest and effort of all applicants for this position. Please note that only candidates selected for interviews will be contacted. The City of St. Albert no longer accepts applications submitted in person, by fax, email, or mail.
